Some places so forcibly project positivity that there is little question given to the inherent negativity that may be present. The key concept here is projection of positivity. While at the location, any negativity perceived by a customer (no, they are not a guest) is jarring and potentially a reason to summon a manager.
One place this is notable is environmental music of the location. Often this is done by some clueless person tasked with music selection to match some generic venue-style, approved by some moron tasked with approving such things.
The obvious idiocy and failure of corporate bureaucracy deserves little note but no positive otherwise.
Someone chose these things to be something that would probably be comforting to consumers at the location. This is all well and good. But, to a person that is seasoned in the location that is no longer a fan of the location, some songs become more of a taunt.
"Put on a happy face" (not sure of title or artist)
No. My happy face is miles from here. I might be able to fake a veneer.
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